This is a once-in-a-generation opportunity to rethink and reshape everything about how and where we work. Every business-in every industry-has to optimize for a digital-first customer, employee, and partner experience. Headquarters are no longer on Madison Avenue or Main Street-they are in the cloud. "Salesforce and Slack coming together will help us become more connected, more productive, and more innovative so we can better serve our clients."Īcquisition to Create the Digital HQ for Success from AnywhereĬompanies around the world have learned one thing over the past year-if you don't have a digital way to connect with your employees, customers, and partners, you don't have much of a chance of surviving. "We are obsessed with continually delighting our clients, and offering them the best experience and value across every interaction," said Arvind Krishna, Chairman and CEO of IBM. I could not be more excited for what's to come." "Salesforce and Slack are uniquely positioned to lead this historic shift to a digital-first world. "We have a once-in-a-generation opportunity to rethink and reshape how and where we work," said Stewart Butterfield, Slack CEO and Co-Founder. "Together, Slack and Salesforce Customer 360 will give every company in the world a single source of truth for their business and a single platform for connecting employees, customers, and partners with each other and the apps they use every day." "We've learned over the past year that the workplace isn't snapping back to the way it was," said Bret Taylor, President and Chief Operating Officer of Salesforce. "Together we'll define the future of enterprise software, creating the digital HQ that enables every organization to deliver customer and employee success from anywhere."
We’ve seen the company refuse to provide a forecast for next fiscal year, and several key executives leave including co-CEO Bret Taylor amid reports of tension between him and Benioff."We couldn't be more excited to have Slack as part of the Salesforce family, combining the #1 CRM and the trailblazing digital platform for the work anywhere world," said Marc Benioff, Chair and CEO of Salesforce. That seems at least partially to conflict with Benioff’s questions in Slack last week, and adds to the general turbulence we’ve been seeing from the company over the last several weeks. They can decide when and where they come together to collaborate, innovate, and drive customer success.” “We have a hybrid work environment that empowers leaders and teams to work together with purpose. When TechCrunch asked for clarification, Salesforce PR had this to say: It’s a catchphrase they use almost as often as Customer 360, a term that every executive seems to be contractually obligated to use several times in every encounter with customers or the press. It means you can operate digitally, so location doesn’t matter. The company even has a name for it: Digital HQ.
It’s a pretty odd position for a guy whose company spent $27 billion for Slack two years ago, precisely because it allows easy communication among employees regardless of where they are. Is this a reflection of our office policy? Are we not building tribal knowledge with new employees without an office culture?” Here’s partially what he said, according to the report: “New employees (hired during the pandemic in 2021 & 2022) are especially facing much lower productivity. He questioned if this was due to working from home since COVID, and a lack of training and sharing of tribal knowledge that was previously part of the in-office culture. CNBC reported on Friday that Marc Benioff sent a message on the company Slack channel that newer employees weren’t as productive.
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